Cycle Events strives to make you Race-Entering experience user-friendly, and hassle free.
Please browse through our FAQ Section to find your solution.
Should you require any assistance please contact the Cycle Events Office between 09h00 - 17h00;
Monday to Friday on 011 707 4716 or email queries@cycleevents.co.za
1. How do I enter a race on www.cyclelab.com?
Go to the ONLINE ENTRY tab on the top of the home page, and then select the discipline (Road Events, Mountain Biking Events, Triathlon
and Duathlon Events, Memberships and Subscriptions).
Once the page opens search for the race your interested in. You can either use the search function, or just scroll down the page.
At the bottom of the race information, look for a line that states, 'To Enter, click here' (click on the 'click here'). Follow the instructions on the top of each page.
Follow the wizard instructions. This will direct you through the entry progress and to the payment page.
REMEMBER to wait until you receive your confirmation page confirming your payment has gone through.
This will come up after you inserted your card details and payment has been accepted.
Your confirmation will include a list of the number collection options.
Should you require further assistance please contact the Cycle Events Office between 09h00 - 17h00; Monday to Friday
on 011 707 4716 or email queries@cycleevents.co.za
2. I get to screen where my name is in a blue block and underlined, and says that I am not entered (as illustrated below).
What do I do now?
It clearly states “Please click on your Name and Surname to view or change your details, or to enter the race”.
Your name is in blue and underlined – click on it!
Follow the wizard instructions. This will direct you through the entry progress and to the payment page.
REMEMBER to wait until you receive your confirmation page confirming your payment has gone through.
This will come up after you have inserted your card details and payment has been accepted.
Your confirmation will include a list of the number collection options.
3. What do I do if my payment hasn’t gone through?
Unfortunately if your credit card payment has not been successful, your entry has not been confirmed (please take note that
this is a direct response from the cardholders bank, and therefore the Online Entry System is not declining the entry!).
Only paid up entries will be accepted. The responsibility lies with the entrant to ensure that his/her entry is paid for.
To successfully enter the event, you must re-submit your credit card details before the closing date!
Failure to do so will result in your entry being deleted. To resubmit a credit card payment, do the following:
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Go to www.cyclelab.com online entries.
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Go to the race, to complete your entry
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Search for your entry by entering your ID Number.
- Validate your details on the next page by re-entering your ID Number.
- Follow the wizard instructions. This will direct you to the payment page
where you can re-submit your credit card details.
3 Important Tips to follow:
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Kindly ensure that your personal details have been updated (specifically email, cell number and
emergency contact details)
- Do not choose the "Budget Period" option
- Wait for the confirmation payment page to show before exiting the site.
Should you require further assistance please contact the Cycle Events Office
between 09h00 - 17h00; Monday to Friday on 011 707 4716 or email queries@cycleevents.co.za
4. How can I change my entry, once payment has been made?
Should you need to make a change to your entry please contact the Cycle Events Office between 09h00 - 17h00;
Monday to Friday on 011 707 4716 or email queries@cycleevents.co.za
5. How do I check races I have already entered?
You can check on www.cyclelab.com, under online entries and look for the following link:
“To check which race(s) you have already entered, CLICK HERE“.
The following page will open:
Now just enter your ID number in the space provided, and It will bring up a list of races you have entered.
Just click on the race that you are interested in.
Please note that most Mountain Bike Races, Duathlons and Triathlons will not have pre-assigned race numbers;
and you will only receive that at the race registration.
Should you require further assistance please contact the Cycle Events Office
between 09h00 - 17h00; Monday to Friday on 011 707 4716 or email queries@cycleevents.co.za
6. How does the Seeding work?
The purpose of seeding is to compare results from different events to determine the relative ability of all cyclists.
This information is then used to allow people to cycle with others of the same ability making events safer for everyone.
How it works: In every event, a formula is applied to compare a cyclist’s time to that of the winner.
An index of 0 means you are one of the fastest in the country. 100 mean’s the slowest.
The exact formula is: (1 – (Winner’s Time / Your Time)) x 100.
Because some events are easier than others, the winner’s time is sometimes reduced for seeding purposes – the general
rule is the flatter the race, the more it is reduced. For each event in the seeding series, your index will be calculated.
Only your best 3 results will be used, and this is referred to the Weighted Index (Cycle Events uses the Weighted Index for
seeding purposes). Everyone is sorted from fastest (A Group) to slowest (Z Group) in seeding index order, and allocated
into groups of equal ability. Your events from the previous year, as well as the events from the current year will be used if they
meet the SuperSeeding Ladder criteria. For a race to be used for seeding it MUST meet the following criteria
(as posted on the SuperSeeding website):
1.The race must be 90km or longer.
2.The race must be Chip Timed.
3.The race must have a minimum of 850 finishers in the longest distance (i.e. over 90kms) participating in the event.
4.The details of each rider must accompany the time especially the ID no.
5.Results will be added 1 month after completion of the race. (Providing the data is correct).
6.Races will be taken off the SSL as soon as the next year’s event has been loaded (or a year has past), except for the Cape Argus.
7.Pick 'n Pay Cycle Tour results that will stay on for two seasons.
To check your seeding go to www.cyclelab.com and click on the SuperSeeding tab on the top of the page.
7. Timing Chips:
There are three main timing chips that are used for timing is South Africa. If a race is being timed by 1 of these companies,
it will be specified on the website when you enter, and you will need to use that specific chip to receive an official result.
All their information and prices are kept on there websites. Please note that to find your result, you will need to go to that
timing companies website (please note that Cycle Events does not publish results on www.cyclelab.com)
1. RaceTec (formerly Wining Time): www.racetec.co.za
2. ChampionChip: www.championchip.co.za
3. Spectrum Sport (SS Timing): www.spectrumsport.co.za
RaceTec:
I already have a Winning Time chip; must I buy a RaceTec chip? No, the Winning Time chips can still be used and still will work.
If you would prefer a RaceTec chip you are welcome to buy a new one:
- If you have already paid for a chip when entering the Cape Argus Pick n Pay Cycle Tour and/or the Momentum 94.7 Cycle,
Challenge, your timing chip will be packed into your race pack.
- If the next event you will be doing is the Momentum 94.7 Cycle Challenge and you have not yet paid for a chip,
you can go to our stand at the registration. Preferably on the Thursday because Friday and Saturday will be busy!
- If you live in Cape Town, you can buy a chip from the PPA Offices, 9 Hill Park Lane, Mowbray. They offer a R20 discount to their members.
- Apart from at the Cycle Challenge and Cycle Tour, you can buy a chip at the registration of any event that is timed by RaceTec.
Just look for the RaceTec stand.
For more information on RaceTec, click here
ChampionChip:
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Any retail cycle shop that stocks the ChampionChip (browse their website to find your nearest stockist).
All instructions on registering the chip are included in the pack.
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You will be able to buy a ChampionChip at a ChampionChip timed event - just go to the start.
For more information on ChampionChip, click here
Spectrum Sport (SS Timing):
Spectrum Sport Timing mainly times Mountain Bike Events, and the chip is in your number board. The number board is placed
on the front of the bike before the start, and removed after you have completed the race. SS Timing also does Triathlons and
Duathlons, where they rent a chip to entrants; which doubles as your race number.
For more information on Spectrum Sport, click here
8. Licensing:
All riders taking part in CSA sanctioned events are required to be a Member of CSA for the year in which the race takes place,
or to purchase a valid day license for every day of participation.
Please note that Cycle Events is not involved with Licencing. For any queries, click here
Fees:
1. CSA Membership R75.00
2. CSA Racing License R350.00
3. Day License R35.00
Questions and Answers (www.cyclingsa.com):
Q: Once I have bought a CSA Membership through a race like the Cycle Tour, how do I get a full racing license?
A: In 2012 all riders need to become a Member of CSA first. Once you are a member, you can then get a full racing license
on the CSA website. This process will open on 01 November.
Q: What about Junior Licenses?
A: There are no Junior licenses. All riders over the age of 16 require a full racing license should they wish to compete in Nationals,
UCI events or get National Colours.
Q: Do I still need to join a club?
A: Yes, when the CSA system opens on 01 November, you will need to add your club and affiliate (province) details.
Q: What about the old Cycle Sport License?
A: CSA have decided to do away with this license. The process is now very simple. You join CSA as a member.
Should you wish to have a full racing license, then you can upgrade to this option.
Q: Can I get a full racing license without becoming a member.
A: No. However after 01 November, if you chose to take out your membership on the CSA website, you can upgrade to a
full racing license at the same time, merely by ticking a box.
Q: Who is the service provider and where do I find the system?
A: The system will be on the CSA website (www.cyclingsa.com) and is owned and administered by CSA.
9. What is Pedal Power Association (PPA)?
The Pedal Power Association (or PPA) is the largest cycling organization in South Africa. It currently has some 16 000 paid-up members,
spread all over the country, although the largest component is in the Western Cape,
where the Association has its headquarters.
The PPA is one of the beneficiaries (together with The Rotary Club of Claremont) of all proceeds generated by the Cycle Tour.
As a result, they are able to co-ordinate a number of fun-rides and cycling development projects in the greater Western Cape.
For all the necessary information, click here
10. Entries for the Cape Argus Pick n Pay Cycle Tour:
Please note that Cycle Events do not administer the entries for the the Cape Argus Pick n Pay Cycle Tour.
Please contact their Race Office directly:
Telephone: 021 681 4333
Fax: 021 685 6648
Email: info@cycletour.co.za
Website: www.cycletour.co.za
11. I need to get my bike to Cape Town, in March for the Cape Argus?
Please note that Cycle Events and Cycle Lab have nothing to do with bike transport.
In the past companies have used the Design Quarter Shopping Centre parking lot. Contact Nightwing:
Your bike will be professionally transported to Cape Town and back to Johannesburg.
Bikes are individually boxed. Self-packed bikes in carriers or boxes are welcome.
Bikes will be available for the collection point at (Hamilton’s Rugby Club) in Green Point prior to the race.
Website booking forms which facilitates Credit Card payments.
EXCLUSIVE USE: Free shower and parking facilities are available at the Hamilton’s Rugby Club.
For more info and booking your bike, click here
12. Entries and queries for the 94.7 Cycle Challenge:
Please note that Cycle Events and Cycle Lab have nothing to do with the Momentum 94.7 Cycle Challenge.
Please contact their Race Office directly:
Telephone: 011 463 2743
Email: cyclechallenge@highveld.co.za
Website: www.cyclechallenge.co.za