Delivery Details

Delivery Cost

  • FREE SHIPPING on all orders over R1 500.00.
  • Delivery charges are based on the total of your order & the delivery area.
  • For INTERNATIONAL DELIVERIES, a quote will be arranged through the online department. Please contact us here with the delivery address & the product you would like to order. 

Delivery Times

  • Cycle Lab delivers from Monday to Friday, between 08:00 and 17:00.
  • Delivery lead times are between 3 & 7 days excluding weekends and public holidays (International lead times will be communicated on an individual basis).
  • Cycle Lab uses the services of DSV Couriers for the delivery of all online orders. We can ship to any physical address but unfortunately, we do not ship to PO Boxes.

Undeliverable Packages/Double Delivery

  • The parcels will be returned to our offices, and we will then contact you to reschedule delivery.
  • Note that you will be charged again for delivery.
  • Please ensure that you give the correct delivery details on your order and ensure someone responsible is there to sign and receive your order.
  • Cycle Lab will not be held responsible whatsoever for missing parcels, should parcels be signed for at the delivery address provided.

Extended Delivery Times

  • If there is a product that requires an extended delivery time, we will notify you telephonically.
  • All items with extended delivery times are shipped, with your approval, as soon as they become available from the manufacturer.

Order Collections

  • If you would like to return or exchange your order. Please contact us here with your order number and the details of your request. 
  • Online orders can also be exchanged or returned at any of our stores listed here.
  • You will receive a printable waybill that needs to be signed and attached to your parcel. This process protects our customers against any lost parcels.
  • The parcel will be delivered back to Cycle Lab.
  • Your new order will be processed and dispatched or a refund will be processed depending on your request.

 

Please contact us here for further queries. 

Customer service hours: Monday to Friday: 8 am to 5 pm

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