DELIVERY METHODS

 

DELIVERY COST

  • FREE SHIPPING on all orders over R1500.00.
  • Orders under R300.00 will attract a delivery fee of R30.00.
  • Orders over R300.00 are charged at 10% of the order.
  • For INTERNATIONAL DELIVERIES, a quote will be arranged through the online department. Please contact us here for a quote.

DELIVERY TIMES

  • Cycle Lab delivers from MONDAY TO FRIDAY, between 08:00 AND 17:00.
  • Delivery lead times are between 3-8 WORKING DAYS (International lead times will be communicated on an individual basis).
  • Cycle Lab uses the services of DSV Couriers for the delivery of all online orders. We can ship to any physical address but unfortunately, we do not ship to PO Boxes.
  • If you place an order from outside the boundaries of South Africa, a quote for courier costs will be generated and payment confirmed before any orders are processed.

UNDELIVERABLE PACKAGES / DOUBLE DELIVERY

  • The parcels will be returned to our offices, and we will then contact you to reschedule delivery.
  • Please ensure that you give the correct delivery details on your order and ensure someone responsible is there to sign and receive your order.
  • Cycle Lab will not be held responsible whatsoever for missing parcels, should parcels be signed for at the delivery address provided

EXTENDED DELIVERY TIMES

  • If there is a product that requires an extended delivery time, we will notify you telephonically.
  • All items with extended delivery times are shipped, with your approval, as soon as they become available from the manufacturer.

 

Please contact us here for further queries.

Customer service hours:

Monday to Friday: 8am to 5pm

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