Normal trading period shipping costs & delivery times:
FREE SHIPPING on all orders over R2 000.
Delivery charges are based on the total of your order & the
delivery area.
For INTERNATIONAL DELIVERIES, a quote will be arranged
through the online department. Please contact us here with
the delivery address & the product you would like to order.
Delivery Times:
Cycle Lab delivers from Monday to Friday, between 08:00
and 17:00.
Cycle Lab deliveries will be done 3-5 days after date of order.
International lead times will be communicated on an individual
basis.
Cycle Lab uses the services of Aramex Couriers for the delivery of
all online orders. We can ship to any physical address but unfortunately,
we do not ship to PO Boxes. We can also ship to your nearest PostNet
Undeliverable Packages/Double Delivery
The parcels will be returned to our offices, and we will then
contact you to reschedule delivery.
Note that you will be charged again for delivery.
Please ensure that you give the correct delivery details on your
order and ensure someone responsible is there to sign and receive your
order.
Cycle Lab will not be held responsible whatsoever for missing
parcels, should parcels be signed for at the delivery address provided.
Extended Delivery Times
If there is a product that requires an extended delivery time, we
will notify you telephonically.
All items with extended delivery times are shipped, with your
approval, as soon as they become available from the manufacturer.
Order Collections
If you would like to return or exchange your order. Please contact
us here with your order number and the details of your
request.
Online orders can also be exchanged or returned at any of our
stores listed here.
You will receive a printable waybill that needs to be signed and
attached to your parcel. This process protects our customers against any
lost parcels.
The parcel will be delivered back to Cycle Lab.
Your new order will be processed and dispatched, or a refund will
be processed depending on your request.
