The MyCycleLife Festive Gifting Campaign (hereafter referred to as "the Campaign") is an in-store promotion where customers who meet the set qualifying purchase criteria will be eligible for a chance to spin the prize wheel and win a prize.
2. Campaign Period
The Campaign will run from 21 November 2024 to 31 December 2024, or until stock of prizes is depleted, whichever comes first. MyCycleLife reserves the right to extend or shorten the Campaign period at its discretion.
3. Eligibility Criteria
• The Campaign is open to all customers who make a minimum purchase of R3000 or more (inclusive of VAT) in a single transaction at participating Cycle Lab locations, excluding Cycle Lab on-course or express stores.
• Transactions must be completed in-store only at any Cycle Lab store excluding franchises and Cycle Lab Express; online purchases are not eligible.
• Employees of MyCycleLife, Cycle Lab staff, and their immediate family members are not eligible to participate.
• Only 1 spin and win per customer, not per R3000 spent, throughout the entirety of the Festive sale (21 November – 31 December 2024).
4. How to Participate
• Customers who meet the qualifying criteria will receive one opportunity to spin the prize wheel.
• The spin must be completed in-store at the designated Campaign area within the store.
• Only one spin is allowed per qualifying purchase. Multiple purchases can qualify for multiple spins, provided they are separate transactions meeting the eligibility requirements.
5. Prize Details
• The prize wheel consists of a variety of rewards, including but not limited to gift vouchers, cycling merchandise, and discounts.
• Prizes are subject to availability and may vary from store to store.
• Prizes are non-transferable and cannot be exchanged for cash or other items.
• Prizes will be distributed in the form of vouchers to the winning cell number of the spin and win.
• Prizes are subject to availability, and customers must allow Cycle Lab and MyCycleLife at least 30 days to source products or distribute rewards from the time of winning.
• Vouchers have an expiry date of 60 days from issue and are on a use-it-or-lose-it basis. This means a voucher can be used on one purchase, and failure to redeem the full amount of the voucher in one transaction means the remainder of the value will be lost.
• Vouchers may be limited to specific products or brands indicated on the spin and win wheel and/or voucher.
• Vouchers cannot be used on anything other than the specific brands or products.
• Products on the spin and win wheel are indicative of products that could be used on the voucher and may not always be limited to those products.
• MyCycleLife and Cycle Lab have the right to change the product or brand at any point.
• Products represented on the spin and win wheel may change in value throughout the campaign and are merely used as an indication of value and may not always represent the current product price.
• The collective prize pool is a prediction on what could be given away throughout the period based on historical transactions and the number of prizes loaded to the campaign. This figure may change at any point and may fluctuate throughout the campaign.
• Winners of "Pick a gift" and "Pick an experience" have until 31 January 2025 to select their gift or redeem it. After this date, the prize is expired and can no longer be picked or used.
• All vouchers and prizes for this campaign expire on 31 January 2025 and cannot be used after that date.
• Should the spin-and-win wheel mechanic fail in any way, it is up to the discretion of MyCycleLife and Cycle Lab to manually issue a voucher.
• "Pick a gift" and "Pick an experience" prizes may have an issue limit. Once that limit is reached during the campaign period, that gift can no longer be selected.
• Any prizes advertised may differ from those on the spin-and-win wheel.
• MyCycleLife and Cycle Lab have the right to change any voucher values at any point during the campaign and reserve the right to add or remove any prizes at any point.
6. Prize Collection
• In the event a winner cannot claim their prize immediately, the winner will have up to 30 days from when the prize is ready for collection and communicated to them by Cycle Lab to collect their prize. Thereafter, the prize will be forfeited.
• Should a winner not be contactable after 30 days, they will forfeit the prize.
• Prizes on the wheel are subject to change and are distributed sequentially by the computer system.
• Prizes on the wheel may still be displayed even if the prize limit has been reached.
• The vouchers distributed are a use-it-or-lose-it mechanic and cannot be carried over.
7. General Conditions
• The Campaign is subject to change or termination at any time without prior notice.
• MyCycleLife reserves the right to disqualify any participant found to be violating these Terms & Conditions or engaging in fraudulent activity.
• Decisions made by MyCycleLife management regarding any aspect of the Campaign are final and binding.
8. Liability
• MyCycleLife and associated Cycle Lab locations will not be held responsible for any damage, loss, or injury incurred as a result of participating in the Campaign or accepting any prize.
• Participants acknowledge that they participate at their own risk and that all prizes are awarded on an “as is” basis.
9. Privacy and Data Protection
• By participating in the Campaign, customers agree to the collection and use of their personal information for the purpose of administering the Campaign in accordance with MyCycleLife’s privacy policy.
10. Contact Information
For any questions or further clarification regarding the Campaign, please contact Cycle Lab.
11. Governing Law
These Terms & Conditions are governed by the laws of South Africa. Any disputes arising from the Campaign will be subject to the exclusive jurisdiction of the courts in South Africa.
By participating in the MyCycleLife Festive Gifting Campaign, customers confirm that they have read, understood, and agreed to these Terms & Conditions. These Terms & Conditions are subject to change at MyCycleLife's and Cycle Lab's discretion.
