We are confident in the ability of our well trained and knowledgeable staff members to provide the right product for you.
Every bike we sell will help you ride better!
If your ride is not right within 30 days of your purchase, simply return your purchase for a full credit or refund.
With such a great guarantee, some terms and conditions do apply:
Our staff are rigorously trained, and we back their expertise to sell the right product or combination of product. This is central to the guarantee, in that the bike and any modifications thereon, must have been recommended or suggested to the customer by staff of Cycle Lab. The guarantee is not valid if the customer has special ordered the bike or has insisted on selecting the bike themselves or has insisted on their own preferred modifications.
The guarantee is a satisfaction guarantee, and so a reason as to why the bike is not performing must be provided to invoke the guarantee.
The 30-day period starts on the day of purchase, or the day that risks and rewards of ownership pass, whichever is earlier.
The guarantee is exclusive to Club members. Membership is FREE.