for returns must be logged within 30 days of the delivery date.
festive season, Cycle Lab will accept requests for returns from the 15 December
to 11 January, the following year.
must be in a re-sellable condition.
must be in their original packaging, with labels attached, undamaged.
returns to our warehouse are prohibited.
return bycontacting us with your order number, the details of the item/s in question, and an
explanation of why you would like to return the item/s. Our couriers will
contact you to arrange a suitable time and day to make collection. Collection
usually takes up to 5 working days to complete. Once the returned item is back
in stock, we will send you a coupon to the same value of the item purchased to
use on our site.
following items are not returnable
swimming costumes and any equipment or apparel / clothing item that has been
note that return requests will be approved at the discretion of Cycle Lab. Products
will not be eligible for return if they have been partially or entirely
disassembled, physically altered, permanently installed, affixed, attached, joined,
or added to, blended, or combined with, or embedded within, other goods or
includes products & packaging that have been worn or damaged. We do not
accept returns after 7 working days, but we will look at each return request
and approve at our discretion. Shipping and handling charges are not
refundable, unless an order has arrived damaged, faulty, incorrect, or missing.
The Cycle Lab customer service team will use their discretion to evaluate
whether a refund for shipping and handling may be waivered.
the case of a defect, we will not accept returns of shoes that have been
worn. Cycle Lab staff will determine whether the shoes have been worn or
not. Please note that Cycle Lab is not responsible for returning the shoes
to you in this case.
box must be used to ship shoes/trainers back with the original box inside. The
original box cannot be used as packaging for shipping. Any returns without the
original shoe box or with a damaged shoe box will not be refunded. They will be
returned to sender.
request for a return has been logged and approved by Cycle Lab, you will be
sent an email to confirm that our courier partner will arrange a collection
date and time with you.
ensure that the item/s are in the packaging that you received them in, and that
you include the original order invoice.
and return to our warehouse can take up to 4 working days for Main centres, and
8 working days for outlying/regional areas from the date of logging a return.
case of incorrect/damaged/faulty goods – your return will be refunded by way of
credit/gift card to the value of the item & delivery fee given if this was
the only item purchased. Please notify us of such products within 3 days of
receipt of your order.
contact us with
details about the incorrect/damaged/faulty product received, along with the
barcode, or the description of how the product is faulty. Please ensure to keep
all original packaging. We will ensure the correct/new product is delivered to
you (subject to stock availability) or you will receive a full refund by way of
gift card or cash (refund back into the card used to make the purchase).