PAYMENT OPTIONS

CREDIT CARD

Payment via credit card on Cycle Lab website is 100% safe! All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted and secured with 3D security for that extra layer of assurance. Cycle Lab does not keep or have access to any credit card details.

We accept the following cards:

  • VISA
  • MasterCard
  • American Express 

EFT

Payment can also be done by instant EFT. At the point of checkout, you will be given an option of credit card or instant EFT - if you select instant EFT,  follow the steps below:

  1. Select OZOW (formerly known as i-PAY) as your payment option during checkout.
  2. Select your bank from the list presented.
  3. Login to the OZOW (formerly known as i-PAY) portal using your internet banking credentials.
  4. Select an account to pay from (If you only have one account, it will be automatically selected for you and this step will be skipped).
  5. The automated process will navigate and populate the relevant fields on your behalf in the background.
  6. Your bank will send you a form of payment authentication either by means of SMS, USSD Push message or In-App.
  7. Once you have successfully authourised your payment, the transaction is marked as complete.
  8. OZOW (formerly known as i-PAY) sends notification to the seller on the outcome of the transaction and inturn, the seller will process your order immediately. There is no need to send through a proof of payment and no need to wait for the funds to reflect in Cycle Lab's bank account.

GIFT CARDS

Gift cards can be redeemed on Cycle Lab's website. This includes gift cards bought in store or online. Gift cards start with 972xxx, if you are unsure abour your gift card please contact us here. At the checkout you will be given the option of redeeming your gift card. To use a gift card follow the steps below:

  1. Enter the gift card number in the "Use a Gift Card" section under Step 3: Order Summary. 
  2. Click the blue redeem button to apply the gift card to your cart.
  3. If the redeemed gift card does not cover the total cart value, and an additional payment is required, please select your preferred payment method under Step 2: Payment Method.
  4. Click on the red ORDER AND PAY NOW button to complete your payment.

PROMOTION CODES

Promotion codes have the following format xxx-xxx-xxx. Not all promotion codes are redeemable online, if you are unsure about your promotion code please contact us here. To use your promotion code please follow the steps below: 

  1. Enter the promotion code in the "Promotion Code" section under Step 3: Order Summary.
  2. Click on the blue redeem button to apply the promotion code.
  3. If the redeemed gift card does not cover the total cart value, and an additional payment is required, please select your preferred payment method under Step 2: Payment Method.
  4. Click on the red ORDER AND PAY NOW button to complete your payment.

 

For any further assistance or information, please contact the Cycle Lab Online Team here.

Customer service hours:

Monday to Friday: 8am to 5pm

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